Why Budget Blinds of West Essex

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Meet Your Budget Blinds Team of West Essex!

Here's our team: ready to design the perfect look in new custom window coverings for you!

  • Owner of BB West Essex

    Vernal Taylor

    Owner and Head of Customer Satisfaction

    Vernal Taylor, the owner and head of customer satisfaction at Budget Blinds of West Essex, brings with him over 20 years of marketing and client management experience, backed by an MBA in Marketing. A resident of West Orange for 19 years, he has deep roots in the local community. He is passionate about meeting new clients and understanding their needs, showcasing his commitment to excellence. Outside of work, he is a devoted family man, with a loving wife and two daughters. With a blend of expertise, personal connection, and a commitment to client satisfaction, his leadership at Budget Blinds of West Essex fosters lasting relationships within the local community and ensures a high level of service.

We're Budget Blinds of West Essex

We look forward to working with you!

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Isn’t it time you framed your windows and your lifestyle beautifully with custom window treatments from Budget Blinds of West Essex? One call does it all, and we do it all for you. Click or call today and see what homeowners in West Essex are buzzing about!

Administrative Assistant (Freelance)

If you love the idea of becoming a part of a grow local business & providing an outstanding customer service, give us a shout!

This role will be the business gatekeeper and customer service concierge.  We are looking for an exceptional individual with the right combination of administrative experience and ability to manage the daily sales follow-up and execution activities for a rapidly growing small business organization.  Budget Blinds of West Essex is in search of an Administrative Assistant (Freelance) to support the fastest growing window treatment business in Essex County.  Our business is a local & independently owned/operated franchise of BUDGET BLINDS LLC, the #1 Window Covering business in North America, with over 1,300 franchises in the U.S. and Canada (www.budgetblinds.com).

 

As a result of the recent acquisition of a 2nd local franchise territory, we are in immediate need of a full-time Administrative Assistant to join our team. We are looking for a hardworking, detail-oriented individual whose focus is providing exemplary customer service and being the foundation of a process-oriented, data driven small business. The ideal candidate must be:

  • A Thinker – Help the Franchise Owner identify opportunities to save time and money through usage of technology and consistent processes
  • Self-motivated – Ability to self-manage daily workload and deliver agreed deadlines without being prompted to see results
  • Get it done personality - Ability to thrive in a small business environment.  Also pick up ad-hoc responsibilities that reveal themselves as the business grows

 

This role will start off as primarily virtual but will be required to meet in person with the Franchise Owner one day weekly / bi-weekly for up to 4 hours depending on business need at the time.  The goal is to make this an in-office position at least 3 days per week within 6-8 months (targeting March 2022).

Responsibilities & Skills Needed:

Primary duties include, but are not limited to:

·        Provide exceptional customer service experiences through informative, but concise phone, email, and text communications:

    • New Customer Leads management - help qualify customers in order to improve our conversion rate, build rapport and relationships with our customer base
    • Coordinate and schedule In-Home or Virtual consultations and follow-up appointments – must know all towns in territories and distance between each
    • Send consultation & installation appointment reminders
    • Capture/resolve customer issues or ensure timely & detailed communication to Franchise Owner or appropriate Sales Consultant
    • Make business related phone calls / appointments for Franchise Owner to manage business related deliverables

·        Own the team calendar – Know where everyone is or supposed to be each day

·        Manage customer order tracking, delivery confirmation, installation scheduling (Operation Management tool – Monday.com and/or Touchpoint)

·        Customer file management via CRM system (Touchpoint)

    • Must be able to learn the major content areas of this system to identify key customer information – contact info, appointments, quotes, invoices, payments

·        Create, modify & keep updated weekly/monthly KPI (Key Performance Indicators) and goal tracking spreadsheets / boards

·        Manage primary business email (currently the Franchise Owner’s email account) and Admin email communication – Respond, File, Forward or Flag

·        Organize Outlook / email file folders and photos – Create a logical system for filing

·        Continuous proactive education and knowledge of window treatment vendors, products and competitors

·        Tracking and Ordering office supplies, apparel, and marketing items

·        Vendor communications regarding deliverables timing and payments

·        Post installation communications – ‘Thank You’ cards, request for review, 6 month and 1 year check-in, Referral communications

·        Maintain cooperative relationship with neighboring franchises

 

The successful candidate must possess and demonstrate:

  • Ability to use personal laptop (or tablet) to access all files, programs and email communication.  Your device must meet minimum specs for process speed, storage and be able to access Microsoft Chrome as the primary internet browser.  Desktop computer cannot be primary digital work tool
  • High Level of Proficiency in MS Office, and other internet tools like Cloud storage drives, mobile apps and video conferencing tools (i.e. Zoom, Microsoft Teams, etc.)
  • Ability to troubleshoot problems and deal with Tech Support regarding email, computer system, mobile app, printers, phone systems, wireless networks, etc. issues without necessarily being a technical expert.  Aptitude to explain technical issue and follow instructions to resolve
  • Excellent customer service and phone skills - outstanding grammar and writing skills
  • Excellent organizational skills and very detail oriented while simultaneously managing multiple priorities
  • Clear communication of issues with excellent follow up process to make sure things do not “fall between the cracks”
  • Must be able to stay productive in a work from home environment
  • Must be able to manage different customer personalities and demands in order to make them feel like they are our primary focus

If interested, please send a current resume to westessexops@budgetblinds.com. Please include “Admin Assistant Applicant” in the Subject line. 

The successful candidate must pass a background check and a drug screen.  Must have reliable transportation for weekly / bi-weekly meetings and eventual on-site office work.

We offer:

ü  Hours: 40 hours per week – 5 days per week

ü  Pay that is commensurate with experience ($15 - $20 / hour)

ü  Profit sharing opportunity after 1 year

ü  Commission opportunity for generating “hot” customer leads

 

Apply Now