Budget Blinds of Matthews

Until recently I was a lifelong New Yorker (NYC and Long Island for 60 years) who decided to head south and take up residence in South Charlotte area. When you but a new house things can get quite complicated with moving, getting settled, determining what to do where and where, etc., etc.,etc. Fortunately for me and my family we met Len Fagan from Budget Blinds who solved a big problem for us and our 23 windows. From the very first minute I met Len I was struck by his engaging personality. It was evident that he knows his products inside and out and more importantly he took the time to advise me on the better suited options that quite frankly was less than I had planned to spend. Len displayed an unparalleled level of customer service and centricity that was not only refreshing, but simply overwhelming as I'm more used to dealing with the "pushy" salespeople who only see dollar signs and what's in it for them. Len's knowledge of window treatments was impressive and he taught me a lot more than I knew before he rang my bell. He was extremely professional and a high energy individual who had my best interest in mind from the outset.He took the time to understand my likes/dislikes and his patience with me in particular (I ask a lot of questions) was unbelievable. Quite honestly, what struck me the most about Len was his genuine concern to ensure that we bought the "right" product-a less expensive "right" product than we originally factored into our budget. I've been around a long time and quite frankly those sales qualities are often non-existent today. To top off this wonderful buying experience, Len personally installed the blinds and did a fabulous job. If you're in the market for blinds or other window treatments look no further than Budget Blinds and Len Fagan. The value is fantastic and Len clearly creates a differential customer experience.

— Pete M. Waxhaw, NC

WE wish to commend Lenny from the Budget Blinds store in Matthews, NC. From start to finish, his demeanor, sincerity and opinions throughout our home were most appreciated. Lenny demonstrated respect, humility, patience and concern for our every need. We thank the Budget Blind Corporation for hiring such employees that made our move to the area, worry free. Our blinds were delivered on time and Lenny was there to install every step of the way. Even when I called him for a concern regarding one of our blinds in our Master Bedroom, he came out that week and stated that he would replace it! Done!!! Now that's customer friendly! Again, our thanks to Lenny for not only servicing our new home, but for placing his own personal touch in it! It is our hope that Lenny receives all the recognition he deserves for his ongoing efforts. Thank you again.

— Samuel and M. Matthews, NC